eagletechusa.com makes no warranties with respect to the equipment or software unless otherwise stated; all warranties, expressed or implied, including but not limited to warranties of merchantability and fitness of a particular purpose, except as may be offered by the manufacturer, are specifically excluded. We will only replace the defective item if the technician states that it is the manufacturer defect, otherwise we may request additional fee to re-ship the same item back to the customer. The new and unopened item may be returned for a refund with 15% restocking fee, however the shipping fee will NOT be refunded and we will not responsible for the shipping fee back to us. The customer is responsible to repack the item as how we ship them, a broken item due to bad packing will NOT be processed.

      The customer had the responsibility to file the RMA online to receive a system generated RMA number at http://rma.eagletechusa.com and included one copy of the RMA printout in the packaging. All packaging that sent to us WITHOUT a valid RMA number and verified information will NOT be accepted and will be shipped back to the shipper at his/her own expenses.

      The RMA item will be processed in the order we received, the actual processing time will take 7-14 business days from the receiving date. eagletechusa.com will replace the item due to manufacture defect base on its decision, and also may exchange any defective item which is currently OUT-OF-STOCK or DISCONTINUED-ITEM with another similar model. eagletechusa.com will refund the customer base on its decision in the way the payment of purchase was made and it will take additional 7 business days until the money reach the account.

      After a RMA is submitted, customer can always always check and track the RMA status online at http://rma.eagletechusa.comm. We thank you for your business and will looking forward to see you very soon again.